This company offers solutions to boost retail sales through personalized customer engagement both online and in-store. Their platform allows retailers to create targeted marketing campaigns, automate communications, and analyze performance data. By using the platform, businesses can drive customer loyalty, increase order value, and enhance frequency of purchases. Integrations with existing systems are also available to streamline retail operations.
These are public claims Blurbs AI believes to have been made by Endear.
Boosts customer engagement dramatically
Endear claims that Psycho Bunny attributed over $160,000 in sales in one month to clienteling using their platform.
Increases repeat purchase rates
Endear claims that customers contacted by their users buy more than twice as often as they have historically.
Elevates average order value significantly
Endear claims that M.M.LaFleur sees a30% message reply rate using their platform, boosting customer interaction.
BlurbSTAR Case Study
IPPOLITA & Endear
Endear enhances IPPOLITA's clienteling through seamless CRM integration.
20%
Avg. SMS Reply Rate
$392k
Attributable Revenue
1.
Situation
Integrate Clienteling with CRM Efficiently
→
Multiple systems were cumbersome and disjointed.
→
Fragmented customer profiles hindered engagement.
→
Sought efficient integration solution at NRF.
IPPOLITA, arenowned jewelry brand, faced challenges with their outdated CRM system which fragmented customer data across multiple profiles, affecting their client communication and sales efficiency. They desired asolution to seamlessly integrate clienteling and CRM functions for aconsolidated view of customer interactions and history. This integration was crucial for optimizing customer engagement and fulfilling IPPOLITA's brand promise of personalized service and high-quality jewelry craftsmanship.
2.
Task
Enhance Customer Interaction System
→
Consolidate fragmented customer interaction data.
→
Implement seamless multi-channel communication.
→
Improve client profiles for personalized services.
IPPOLITA needed to overhaul their current customer interaction systems by consolidating clienteling tools within one CRM system. The goal was to facilitate seamless communication strategies through multiple channels such as email and SMS, ensuring each customer interaction was informed by comprehensive client profiles. This task aimed to drastically reduce administrative overhead while enhancing the brand's customer-centric approach across all retail operations.
3.
Action
Implemented Endear Platform
→
Integrated Endear with IPPOLITA systems seamlessly.
→
Unified customer data for holistic views.
→
Centralized communications streamlined responses.
IPPOLITA integrated Endear into their systems after connecting at the NRF Conference. The decision was based on Endear's ability to connect seamlessly with their existing, non-cloud-based CRM system. This connection ensured the consolidation of all customer interactions, including purchase history and service tickets, into one accessible format. Endear’s platform allowed IPPOLITA to centralize communications effectively, enhancing their ability to respond promptly and personally to customer needs.
4.
Result
Boosted Sales and Engagement
→
Achieved 20% average SMS reply rate.
→
Generated $392k attributable revenue.
→
Enhanced customer engagement and sales targeting.
By implementing Endear, IPPOLITA achieved asignificant improvement in their clienteling effectiveness. The streamlined integration allowed for a20% average SMS reply rate and generated $392k in attributable revenue within 2024. The sales team could efficiently layer and target sales strategies, thus improving customer satisfaction and loyalty. As aresult, the brand's overall operational efficiency improved, solidifying IPPOLITA's reputation for exceptional personalized service.
Keywords
IPPOLITA
ENDEAR
CLIENTELING
CRM INTEGRATION
JEWELRY BRAND
CUSTOMER ENGAGEMENT
SALES STRATEGY
PERSONALIZED SERVICE
RETAIL
CUSTOMER PROFILES
The Blurbs FAQs
Frequently Asked Questions
Answers provided by Endear
staff
and
vetted by Blurbs.
10 Standardized Blurbs Questions
1.
Who are your typical customers?
Small businesses
Medium businesses
Large businesses
Enterprises
Can't Say
2.
What verticals do your typical customers belong to?
Retail & E-commerce
Technology & Software
Healthcare & Life Sciences
Financial Services
Education
Travel & Hospitality
Media & Entertainment
Consumer Goods
Automotive
Telecommunications
Non-profit & Social Enterprises
Real Estate
Manufacturing
Food & Beverage
Professional Services
Government & Public Sector
Can't Say
3.
How do you collect and monitor consumers and their data?
Cookies
Javascript
Pixels
Local Storage
IP Address
Fingerprinting
Behavioral
Third Party Data
Location
Cross-Device
I can’t answer
N/A
4.
Is your platform CCPA and GDPR compliant?
Yes
Only CCPA
Only GDPR
No
5.
What is your standard 'time-til-live' for clients?
Days
Weeks
Months
6.
What does a client need to install to start using your service?
Provide data
Install technology
Manual API Integration
7.
How do you provide customer service?
Dedicated account manager
Live chat
Email support
Phone support
Self-service knowledge base
Social media support
In-app support
24/7 support
8.
How do brands measure the success of a campaign using your platform?
Performance
Can't Say
Customer Engagement
Revenue Growth
Brand Awareness
Operational Efficiency
Customer Retention
Customer Satisfaction
Other
9.
What integrations do you offer?
E-Commerce Platforms
CDPs
Digital Advertising
Measurement
Consumer Messaging
Custom APIs & Webhooks
10.
What is your pricing model?
Subscription-based
Pay-per-use
Tiered pricing
Performance-based pricing
Custom contract pricing
Free trial or freemium model
Can't Say
10 Clientelling and CRM-Specific Questions
11.
Does your platform specialize in retail and eCommerce clienteling, or is it a general CRM?
"Endear is specifically designed for omnichannel clienteling. We've built our platform to focus on the unique needs of modern retail brands, combining in-store and online shopping experiences."
12.
How does your platform integrate with our existing tech stack (Shopify, Magento, Salesforce, Klaviyo, ESPs, CDPs, Google Analytics, POS systems, etc.)?
"We have POS integrations with Shopify, Teamwork, NewStore, KWI, Lightspeed, Heartland and Square. Marketing integrations with Klaviyo, Attentive and Emarsys. Support chat integrations with Gorgias, Zendesk and Gladly."
13.
What customer data and insights can your platform collect and utilize (purchase history, browsing behavior, preferences, lifetime value, etc.)?
"We pull in all the data that is collected via POS and eComm such as purchase history, total LTV, returns, support tickets, appointments booked and more."
14.
Does your CRM support AI-driven personalization and predictive analytics for customer engagement?
"Yes, we have the ability to use AI when crafting message."
15.
What communication channels does your platform support for clienteling (SMS, email, WhatsApp, in-app messaging, live chat, social DMs, etc.)?
"SMS, email, Whatsapp and Live Chat"
16.
How does your platform support segmentation and audience targeting for personalized outreach?
"Users have the ability to segment lists for outreach using over 65 filters available in Endear."
17.
Does your platform offer automation for follow-ups, abandoned cart recovery, and post-purchase engagement?
"Yes, we have a Campaigns feature that allows users to schedule recurring or one time SMS and email campaigns."
18.
Can your platform track in-store and online interactions for a true omnichannel customer view?
"Yes, we have the ability to track sales, messages sent, open rate and more!"
19.
Can we track customer engagement across multiple touchpoints (email opens, website visits, social interactions, SMS responses, etc.)?
"Yes"
20.
Does your CRM include loyalty program management or integrate with third-party loyalty solutions?
"Our CRM does not have a dedicated loyalty tracking feature but we have integrations available."
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