Fulfillment, Returns, & 3PL

frate

"AI-driven returns to cut costs, prevent fraud."

This company offers a smart returns portal that automates the process using AI. It helps reduce refund costs by encouraging exchanges, detects and prevents fraudulent returns, and ensures a seamless customer experience. It integrates with Shopify and improves return logistics through features like peer-to-peer exchanges, customizable policies, and mobile-friendly interfaces. The solution enhances operational efficiency and sustainability.

Website Claims

Peers

Case Study

FAQs

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frate's Website Claims...

Our AI found these claims on frate's website.

Automated, Intelligent Returns

Frate claims that their AI-driven returns portal reduces refunds, eliminates fraud, and delights customers while reducing reverse-logistics costs.

AI-powered Fraud Prevention

Frate claims that their AI condition assessment leads to 98% less fraudulent returns, protecting the bottom line of businesses.

Fully Customizable Portal

Frate claims that their return portal can be fully customized to meet any brand's policy, enhancing the customer experience.

frate's Peers

Fulfillment, Returns, & 3PL

BlurbSTAR Case Study

Tom's Trunks & Frate

Peer-to-peer resale reduced Tom's Trunks returns by 29%.

29%

Reduction in returns

58%

Cash retained through exchanges

Situation

Rapid Scaling Led to Issues

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Rapid growth led to higher return rates.

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Increased refunds and shipping costs affected sustainability.

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Limited exchange options frustrated customers.

Tom's Trunks, a London-based apparel and fashion company, was rapidly scaling its operations. However, this growth came with significant challenges including rising return rates, which led to increased refund volumes, higher shipping costs, and a negative environmental impact. The company faced a pressing need to retain revenue, minimize unnecessary shipments, and enhance the customer experience, all while maintaining its sustainability commitments. Additionally, the lack of efficient exchange options left customers dissatisfied and the business shouldering excessive costs.

Task

Retain Revenue by Mitigating Returns

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Find a way to reduce refunds sustainably.

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Encourage exchanges over refunds to cut costs.

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Implement a resale system to lower return rates.

Tom's Trunks needed to devise a solution that would drastically reduce refunds and the associated operational costs without compromising on their eco-friendly values. The task was to convert a larger share of returns into exchanges rather than issuing refunds. Additionally, introducing a novel peer-to-peer resale system could present a viable avenue to mitigate excess returns and support the brand's sustainability mission. These innovative strategies would align with Tom's Trunks’ commitment to reducing their environmental footprint while simultaneously enhancing customer satisfaction and business profitability.

Action

Implemented Full-Catalog Exchanges

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Frate's solution fostered seamless exchange processes.

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Implemented a peer-to-peer resale strategy for returns.

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Resale program offered a 10% discount for quick turnover.

Tom's Trunks partnered with Frate to overhaul their returns process, instituting full-catalog exchanges and a pioneering peer-to-peer resale system. The solution encouraged customers to swap items instead of seeking refunds, thus making the exchange process more seamless and accessible. Additionally, the 'Ecodrop' resale program allowed customers to list items directly in an online collection at a discounted rate of 10%. By incorporating an automatic listing system, Tom's Trunks not only encouraged a faster turnover of resale items but also cemented its reputation for eco-conscious business practices. This innovative approach transformed the returns system into a sustainable, revenue-generating process.

Result

Significant Reduction in Returns

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58% of returns transformed into profitable exchanges.

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Reduction of refunds by nearly 30% achieved.

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Enhanced sustainability and accelerated revenue realization.

The innovative system implemented by Tom's Trunks yielded significant outcomes. Approximately 58% of returns were converted into exchanges, effectively reducing refunds by nearly 30%. The speed of resale transactions increased as over 90% of items were sold within three days, which directly translated to reduced waste and operational costs. These changes not only lowered Tom's Trunks’ environmental impact but also ensured faster revenue realization. Overall, the integration of Frate’s solutions helped Tom's Trunks to turn previous logistical challenges into a competitive business advantage while reinforcing its sustainability goals.

Keywords

TOM'S TRUNKS

FRATE

PEER-TO-PEER RESALE

SUSTAINABILITY

EXCHANGE PROCESS

REDUCED REFUNDS

ECODROP

APPAREL RETURNS MANAGEMENT

ECO-FRIENDLY

REVENUE REALIZATION

The Blurbs FAQs

frate hasn't answered their category questions yet.

What specific warehousing and fulfillment services do you offer (3PL, order fulfillment, inventory storage, pick & pack, kitting, returns management, etc.)?