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Legacy MMM vendor deemed a 'leader'
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Model refreshes took several months
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Guidance was limited and outdated
JCPenney was struggling with an antiquated marketing mix modeling (MMM) solution from a legacy vendor. The existing solution was slow, requiring months to refresh models and demanded extensive manual efforts. To make matters worse, the guidance provided by this system was superficial, extending only to channel levels. The delivery mechanism was outdated and expensive, involving PowerPoint decks that took a long time to produce. As a result, the costs of operation were exorbitant, and the brand faced increasing competitive risks.